• Negotiations ‘Win-Win’

            We all negotiate every day. The aim of win-win negotiations is to find a solution that is acceptable to both parties, and leaves both parties feeling that they have won.

    This approach helps to strengthen long-term relationships and partnerships and builds positive momentum for future negotiation.

     

    Participants in the Negotiations ‘Win-Win’ course will learn to:

     

    • Develop an effective plan and strategy for any negotiation

    • Know when and when not to negotiate

    • Negotiate face-to-face, on the phone, and through e-mail

    • Learn to become more persuasive

    • Develop a common negotiating language with the other parties

    • Use techniques that pull information from the other parties

    • Read client and employee behaviors styles to maximise closure

    • Recognise interests and issues and avoid unnecessary positions

    • A Sense of Urgency

            In today’s business environment, if you don’t move fast, you get run over.  Without a sense of urgency, people and businesses can’t move fast enough.

    In this course, we will explore the first stage (establishing a sense of urgency) of John Kotter’s well-know 8-stage model of change. Kotter’s model is useful to organisations of any size looking to implement critical strategic changes.

     

    Kotter argues that urgency is needed in the change process, because without it, people often won’t give the needed extra push of hard work.

     

    Establishing a sense of urgency helps managers of companies and leaders of change to fight against complacency, to push employees to no longer be complacent.

     

    It is critical to help employees move forward sooner rather than later.

    • Time Management

            The Time Management Skills course provides the skills to analyse personal and business time problems.

    The basic principles of time management are the following:

     

    • Creating a task list

    • Prioritising personal and team tasks

    • Using and maintaining a diary

    • Implementing and maintaining personal and team tasks

    • Goal setting

     

    Time management skills are essential business skills as:

     

    • Time is limited

    • Accomplish more with less effort

    • Make better decisions

    • Creates discipline

    • Reduces stress

    • Produces higher quality of work

business skills

Comprehensive business skills are critical to successful execution of projects. Oficina’s business skills training courses help you master effective communication, critical thinking, goal setting, problem solving and time management.

management and leadership

An area which is crucial for leaders is skills in leading people. Leaders need skills in working with others on a one-to-one and group basis. Leaders also need to know how to give others their views on personal performance in a constructive way, and also hear others opinions of them. Leaders then need tools to help them understand the way that people behave, and create positive interactions.

 

    • Leadership and Ego

            We all have an ego, and no one is immune to pride. Ego is both a liability and an asset: ego works for us and against us, depending on how it is managed.

    Ego gives us the confidence to use our greatest strengths, but it also turns them into weaknesses that counterfeit those same strengths.

     

    The leadership and ego course highlights one of the greatest weaknesses of heroic leadership, and one of the greatest pitfalls any leader or manager needs to watch out for: ego.

     

    When ego is working against us, 4 early warning signs indicate that we are losing value:

     

    1. Being comparative                                                  2. Being defensive

    3. Showing brilliance                                                   4. Seeking acceptance

    • Failure to Communicate

            Communication failures cause problems at both individual and business levels.  Understanding the responsibilities of each participant can help us prevent communication failure.

    The Failure to Communicate course will help you master the capabilities demanded in today’s tough business environment.

     

    You will learn to manage stress and handle interpersonal relationships. You will be better equipped to perform as a persuasive communicator so that people are moved to action.

     

    You will also learn to communicate clearly and concisely and engage listeners.

    • Boosting Your Teams Emotional Intelligence

            Emotional Intelligence is the ability to monitor one’s own and other people’s emotions, and use emotional information to guide thinking and behavior.

    Studies have shown that people with high emotional intelligence have greater mental health, excellent job performance, and admirable leadership skills.

     

    Some benefits of emotional intelligence include:

     

    • Emotional Management

    • Increased Self-Awareness

    • Conflict Resolution

    • Effective Communication

personal development

Personal development is a lifelong process. It's a way for people to assess their skills and qualities, aims in life and set goals in order to realise and maximise their full potential. These courses help you to identify the skills you need to set life goals which can raise your confidence and lead to a more fulfilling life.

    • Ego Logic

            Keeping your ego in check is a crucial skill.  Anyone who manages, leads, consults, guides, teaches or facilitates would be wise to keep their ego well contained.

    Does your ego manage you?

     

    Do you understand the dynamics of ego and how it weaves itself within all human interactions?

     

    It is imperative that individuals refine their understanding of ego.  This course is designed to support you to do just that.

     

    The Ego Logic course will offer you practical ideas on what you can do to better manage your ego.

     

    You will also learn ideas that you can apply to your personal and family life to maintain a better sense of balance in your life.

    • The Road Less Traveled

            This self-help course begins with the famous words, “Life is difficult.’  It covers the myth of romantic love, mental illness and the author’s psychological pain and spiritual crises.

    The Road Less Traveled is an inspirational course, putting self-discipline at the top of the list for a good life.

     

    Scott Peck was a conventionally trained psychotherapist, but has been influential in the movement to have psychology recognise the stages of spiritual growth.    The ideas presented in this course is welcomed by anyone who has found themselves torn between the science of psychology and the spiritual search for meaning in life.

     

    Scott Peck says that “Without discipline we can solve nothing.  With only some discipline we can solve only some problems.  With total discipline we can solve all problems.”  A person who has the ability to delay gratification is the key to psychological maturity.

     

    Most large problems are the result of not facing up to earlier, smaller problems.  The great mistake most people make is believing that problems will go away of their own accord.

     

    The Road Less Traveled is a course full of life-changing insights …

sales and marketing

Sales and Marketing are important skills which allow you to engage with different types of people and buyers. These courses are designed for individuals who want to gain a thorough understanding of the principles and practice of marketing. There is a strong focus on developing your customer relations skills, so that you can apply what you learn to your current position.

    • Customer Relations and Telephone Etiquette

            Customer Relations focuses on managing the interactions and relations between an organisation and its customers.  A combination of facilitator presentation and coaching.

    This course is designed to maintain customer relations and develop effective face-to-face and telephone communication skills.  Recognise face-to-face impact, understand the behaviours and use it to your advantage.  Practice non-verbal skills and improve your verbal skills to be effective.

     

    Learn how customer relationships can build success, how to deal with difficult people and job frustrations.

     

    Manage and resolve complaints in a meaningful way and learn to respond in a courteous manner than inspires respect and credibility.

    • Blue Ocean Strategy

            Blue Ocean Strategy was developed by Chan Kim and Renee Mauborgne who observed that companies tend to engage in head-to-head competition in search of sustained profitable growth.

    This course highlights that in today’s overcrowded industries competing head-on results in nothing but a red ocean of rivals fighting over a shrinking profit pool.  Lasting success comes, not from battling competitors, but from creating blue oceans of untapped new market spaces.

     

    The Blue Ocean Strategy course challenges everything you thought you knew about business success and provides a systematic approach to making your competitors irrelevant.

about us

Oficina provides a comprehensive range of cost effective professional management and accounting systems for small, medium and large businesses. Our team have over 30 years of software development experience in creating software solutions for our clients. Our solutions are used every day by leading companies that rely on technology for their daily business operations and management.

get in touch

34 The Crest Business Park, Dawood Close,

Ballito, KZN, 4420, South Africa

call us on:

tel: 086 111 2958

fax: +27 (0)32 946 0913

086 111 2958

soft skills courses

Learning a new skill will broaden the opportunities open to you, at the same time empowering you as an individual.

microsoft courses

A good knowledge of Microsoft’s Office Products is crucial to success in the working world.

business skills

management and leadership

location

ballito | kzn

south africa

personal development

business hours

mon - fri - 07:30 to 18:00

sat - 08:00 to 13:00

086 111 2958

sales and marketing

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